US Airways, I don't have much choice but to fly with you... you're one
of the two airlines that flies out of my local airport, and I like to
support it, plus I am cheap and hate to pay for parking in other cities.
All
that said, while I acknowledge that airlines are easy targets these
days...we should have a chat about customer service. Let's use my own
experience as an example.
Take, for instance, yesterday, Sunday
August 21st. I started my day leaving Reno. I dutifully checked my
not-very-large suitcase when I got my boarding pass, and did not once
complain that you charged me an extra $25 for the privilege of having my
luggage accompany me in your cargo holds. I know airlines have it
tough. Like I said, I'm lazy and don't want to drag the suit case
through four airports and drop it on people's heads when I try to get it
in the overhead.
So when the plane is not even boarding and
the worker at the gate for flight 521 from Reno to Phoenix starts
checking bags FOR FREE (because a computer told him there might not be
room for them all), I'm a little pissed.
Fast forward several
hours...
